• We do not have returns/exchange on international orders
• For Domestic Orders (Delivered in Bangladesh)
• You may initiate the request for return of the Product if: (i) Product is damaged; (b) both the Product and shipping package have been damaged; (iii) Product is defective or is not in working condition; (iv) the Product is of bad quality; (v) parts of the Product or accessory is missing; (vi) the Product ordered is different from what was ordered basis the Product description provided on the Legato Apparels Platform; or (vii) you are dissatisfied with the purchased Product (“Non-Compliant Product”). You shall initiate such requests for a return within 7/seven days from the date on which you receive the delivery of the Product.

• You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We would accept the request for return of such Product subject to the terms of this Policy.

At Legato Apparels, we strive to ensure that you are completely satisfied with your purchase. If you need to return an item, we have made the process easy and convenient for you.
Self-Service Returns

The returns can be raised within 7 days from the date of delivery. 

Need Assistance?

If you encounter any issues or have any questions, our customer service team is here to help. Please do not hesitate to reach out to us. We appreciate your understanding and cooperation in helping us improve our services. Thank you for shopping with Legato Apparels!

We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images of the damaged, defective or Non-Compliant Product received and/or allow our personnel to schedule a visit to assess the damage, defect or non-compliance in the Product. Further to the assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit.

• Your return will be processed only when the conditions as may be stipulated by us are fulfilled at the time of return of such Products, such as the Product being returned in original condition (including water seal stickers in case of fragrances), along with the price tag intact including original packaging of the product, the brand outer packaging of the Non-Compliant Product and all accessories therein, no damage having occurred post-delivery of the Product while in your possession etc.

• You agree that we will not accept the return of any Product: (i) if you have placed the order for a wrong product model, colour or incorrect Product, (ii) if the Product belongs to non-returnable Product category (For instance, personalised Products that are not suitable for return based on their nature), (iii) if you fail to request return/register a complaint in relation to a Non-Compliant Product within the Return Period. Any damage to the Product caused by your improper wearing or safekeeping of the Product, or any modification or change to the Product by you the User or a third party or any depreciation in the value for other reasons will not be deem such Product a Non-Compliant Product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding.

• Customer Support

Any queries or concerns relating to the return, refund and cancellation may be directed by you to our customer support team who can be contacted at:

Contact Details: <<customercare@legatoapparel.com>> or may call us on <<1800-123-9562.>> The working hours for the customer care team are from Monday to Friday, 9:00 AM - 6:00 PM .

DELIVERY INFORMATION

OUR DELIVERY PARTNER

For Nation We deliver Nation Wide perishable goods through our partner Pathao Courier.

Delivery Time: Inside Dhaka 2-3 days and Outside Dhaka 3-5 days.

Requirement at delivery: Bill copy to the courier person when delivered.

Cash On Delivery Policies

You can place an order on the website and enter your address during checkout. We provide nationwide cash on delivery services. After you place an order, a customer service representative will call you within 24 hours to confirm your order(s).

Please make sure to answer the call and confirm the order. Alternatively, you can also confirm the order yourself by calling us at 01900-000000 . Your order will now be proceeding and you will receive the tracking number. A representative of FSB will make sure you will get your product.