RETURN & REFUND POLICY
At Legato Apparels, we aim to ensure that our customers are satisfied with their purchases. Please read our return, exchange and refund guidelines carefully
Exchange and Return Period:
Once you receive your product, you have 3 days to request an exchange for a different size or inform our customer service team about any defects or blemishes.
Faulty Items:
If you receive a faulty item, it must be returned to the Legato Apparels Customer Service Team within 3 days of delivery. Our team will review the product and inform you whether the return or size exchange is applicable.
Online Purchases Only:
Items purchased online can only be exchanged or returned through the online platform.
No Re-exchanges:
Once an item has been exchanged, it cannot be exchanged again.
Product Quality Issues:
If the quality of the product is compromised or discoloration occurs within 7 days of delivery, you must notify our Customer Service team immediately.
Resolution Time:
Any exchange or return issues must be resolved within 7 days of receiving the product. After this period, no exchange, return, or refund requests will be accepted.
Pre-Delivery Inspection:
We encourage all customers to inspect the product’s condition before accepting delivery and making payment with our delivery service provider.
On-Site Returns:
If you discover any issues with the product upon delivery (such as faults or size discrepancies), we encourage you to request an immediate return on-site.
Discount Sales
Please note that products purchased during sales or with a discount are not eligible for return, exchange, or refund.
Discounted items cannot be returned or exchanged once purchased.
Terms & Conditions Apply.Express Delivery
To avail of same-day delivery, orders must be placed before 11 AM.
Your order must be confirmed by our Customer Service team by 12 PM.
Products will be delivered to you within 6 hours of being handed over to the delivery agent.
There is a charge of TK 300 for express delivery.
For accessory orders, full payment is required in advance to process the delivery.
Our express delivery service covers the Dhaka Metropolitan area.