TERMS & CONDITION
Welcome to Legato Label. By accessing and using our website and purchasing products from us, you agree to abide by these Terms and Conditions. These terms may be updated from time to time without prior notice, and continued use of the Website constitutes your acceptance of any such changes.
Products and Orders
Product Information
We strive to provide accurate descriptions and images of our products. However, there might be variations in color, size, or other attributes due to factors such as screen settings or lighting. We are not responsible for such discrepancies.
Order Acceptance
Your order is an offer to purchase our products. We reserve the right to decline or cancel any order at our sole discretion, including in cases of incorrect pricing, product unavailability, or suspicion of fraudulent activity.
Payment
We accept various payment methods as indicated on our Website. You agree to provide accurate payment information and authorize us to charge the specified amount only.
Shipping and Delivery
Shipping Times
We strive to process and ship orders promptly. However, delivery times may vary due to factors beyond our control, such as roadblocks or logistical delays. Usually, we commit to deliver our products within 36-48 hours within Dhaka and 3-4 business days outside of Dhaka.
Shipping Charges
Shipping charges will be displayed during the checkout process. You are responsible for any applicable customs duties or taxes.
Delivery Address
You are responsible for providing a correct and complete delivery address. We are not liable for any delays or losses caused by incorrect address information.
Returns and Exchanges
Return Policy
We offer a return and exchange policy subject to certain conditions. Please refer to our separate Exchange & Return Policy document for detailed information.
Exchange and Return Period
Once you receive your product, you have 3 days to request an exchange for a different size or inform our customer service team about any defects or blemishes.
Faulty Items
If you receive a faulty item, it must be returned to the Legato Label Customer Service Team within 3 days of delivery. Our team will review the product and inform you whether the return or size exchange is applicable.
No Re-exchanges
Once an item has been exchanged, it cannot be exchanged again.
Product Quality Issues
If the quality of the product is compromised or discoloration occurs within 7 days of delivery, you must notify our Customer Service team immediately.
Resolution Time
Any exchange or return issues must be resolved within 7 days of receiving the product. After this period, no exchange, return, or refund requests will be accepted.
Pre-Delivery Inspection
We encourage all customers to inspect the product’s condition before accepting delivery and making payment with our delivery service provider.
On-Site Returns
If you discover any issues with the product upon delivery (such as faults or size discrepancies), we encourage you to request an immediate return on-site.
Discount Sales
No Returns or Exchanges for Discounted Products
Please note that products purchased during sales or with a discount are not eligible for return, exchange, or refund.
Once Purchased, No Refunds
Discounted items cannot be returned or exchanged once purchased.
Express Delivery
Order Before 11 AM for Same-Day Delivery
To avail of same-day delivery, orders must be placed before 11 AM.
Order Confirmation
Your order must be confirmed by our Customer Service team by 12 PM.
Delivery Timeframe
Products will be delivered to you within 6 hours of being handed over to the delivery agent.
Express Delivery Charge
There is a charge of TK 300 for express delivery.
Advance Payment for Accessories
For accessory orders, full payment is required in advance to process the delivery.